Privacy Policy

1. Who We Are

London Web World Limited (company number 08598823) is a digital technology consultancy registered in England and Wales. Our registered address is Kingfisher House, Restmore Way, London, SM6 7AH.

We are the data controller for personal data collected through this website. For any data-related enquiries, contact us at info@londonwebworld.co.uk or by post at the address above.

2. Data We Collect

When you submit an enquiry through our contact form, we collect your name, email address, telephone number, and the content of your message. We do not collect sensitive personal data and we do not use automated profiling.

Our website may collect standard server log data including IP addresses, browser type, and pages visited. This data is used solely for security monitoring and site performance analysis, and is not linked to any individual identity.

3. Lawful Basis for Processing

We process enquiry data on the basis of legitimate interests — specifically, to respond to a request you have initiated. Where we enter into a contract with you, we process data as necessary to fulfil that contract.

We do not rely on consent as a lawful basis for processing enquiry or service data. If we ever send optional communications such as newsletters, we will obtain explicit consent before doing so.

4. How We Use Your Data

Personal data submitted via this website is used exclusively to respond to your enquiry and, where a contract follows, to deliver and support the agreed services. We do not use your data for marketing without your explicit consent.

5. Third-Party Disclosure

We do not sell, rent, or trade personal data to any third party. Data is not shared except where required by law or where a contracted third-party processor (such as a cloud hosting provider) operates under a data processing agreement that meets UK GDPR standards.

Any third-party processors we engage are subject to contractual obligations that restrict their use of data to the specific purpose for which it was shared. We maintain a register of such processors.

6. Data Retention

Enquiry data is retained for up to 24 months from the date of receipt, unless a contract is formed, in which case data is retained for the duration of the engagement and for six years thereafter in accordance with statutory record-keeping obligations.

Server log data is retained for a maximum of 90 days. After these periods, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion where no lawful basis for retention exists, and to object to processing based on legitimate interests.

You also have the right to request restriction of processing, to receive your data in a portable format, and to withdraw consent at any time where consent is the lawful basis. These rights may be exercised free of charge by contacting us in writing.

8. Cookies

This website uses only technically necessary cookies required for basic site operation. We do not use tracking, advertising, or analytics cookies without your consent. Where additional cookies are introduced, this policy will be updated accordingly.

9. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission, access controls, and regular review of our internal data-handling procedures.

10. Complaints

If you believe your data has been handled unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We would, however, welcome the opportunity to address any concern directly before a formal complaint is raised.

Exercising Your Rights

To submit a data access, correction, or deletion request, write to us at info@londonwebworld.co.uk or by post to London Web World Limited, Kingfisher House, Restmore Way, London, SM6 7AH. We will respond within 30 days.

This policy is reviewed annually. Material changes will be reflected in the updated date shown at the top of this page. Continued use of this website following any revision constitutes acceptance of the updated terms.